Privacy Policy
Prime Health & Wellness of Carol Stream
Introduction
At Prime Health & Wellness of Carol Stream, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our clinic, use our services, or interact with us through our website, forms, or other communication channels.
Information We Collect
We may collect personal information from you when you become a patient or inquire about our services, including but not limited to:
Name, address, phone number, and email address
Date of birth and demographic information
Health history, medical information, and records necessary to provide chiropractic, functional medicine, and related services
Payment and insurance information for billing purposes
Information about your use of our website (such as IP address, browser type, and location data) if you interact with us online
How We Use Your Information
We may use your personal information to:
Provide chiropractic care, functional medicine services, and related health treatments
Maintain accurate health records as required by law
Schedule appointments and communicate with you about your care
Process payments, insurance claims, and billing
Improve the quality of our services and patient experience
Send you educational or promotional materials related to your care (you may opt out at any time)
Comply with legal, regulatory, or professional obligations
Disclosure of Information
We may share your personal information only when necessary and in accordance with applicable laws:
With healthcare providers or specialists involved in your care, when appropriate
With third-party service providers who assist with billing, scheduling, data hosting, or communications — all of whom are contractually obligated to safeguard your information
When required by law, court order, or government regulations
To protect your health, safety, and rights, or the safety and rights of others
Data Retention
We will retain your personal and health information for as long as necessary to provide care, comply with state and federal record-keeping requirements, and meet other legal or contractual obligations.
Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we take all reasonable steps to secure your data, no system can be guaranteed 100% secure.
Your Rights
As a patient, you have rights regarding your personal information, including the right to:
Access, review, or request a copy of your records
Request corrections or updates to your information
Request restrictions on how your information is used or disclosed (subject to applicable laws)
Opt out of receiving non-essential communications
To exercise these rights, please contact us directly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our clinic services, practices, or legal obligations. Updated versions will be posted at our clinic and on our website, with the “Last Updated” date noted.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Prime Health & Wellness of Carol Stream
📍 525 S. Schmale Rd. Carol Stream, IL 60188
📞 331.871.2039
📧 [email protected]
Last Updated: 9.2.25